1.     Background

These terms and conditions apply to all Bookings made with the Supplier, and set out the respective rights and obligations of purchase in this regard. Throughout these terms and conditions the Supplier is referred to as We, Our or Us. We refer to an individual as You or Your.

By completing a Booking, You acknowledge that You have read, understood, and agree to the Booking terms and conditions. You must not proceed with or complete a Booking if you disagree with any condition or term.

2.     Definitions and Interpretation

2.1  Definitions

       In these terms and conditions, the following capitalised expressions have the following meaning:

ACL means the Australian Consumer Law Schedule to the Competition and Consumer Act 2010.

Booking means a booking made with the Supplier for a relevant Experience.

Booking Group means all the persons on whose behalf a Booking is made.

Cancel/Cancellation means the cancellation of a Booking in its entirety.

Change means any alteration, amendment or change of dates to a Booking.

Experience means any self-guided mystery picnic experience that is arranged by the Supplier for purchase from time to time.

Supplier means Riddle Me Adventures Pty Ltd ACN 663 196 763.

Third-Party Provider means any person, company or entity other than the Supplier or its employees that provides any part of an Experience.

2.2  Interpretation

In these terms and conditions, except where the context otherwise requires: headings are inserted for convenience only and do not affect interpretation; a reference to the singular includes the plural and vice versa; a reference to a party is to a party to these conditions; a reference to a person or individual includes a natural person, partnership, association, authority and vice versa, another grammatical form of a defined word or expression has a corresponding meaning; a reference to a section is to a section of these terms and conditions; mentioning any thing after the words include, includes or including does not limit the meaning of any thing mentioned before those words; a reference to any legislation or legislative provision includes any subordinate legislation, regulation or statutory instrument made under it and any amendment to or replacement for any of them; and no rule of construction applies to the disadvantage of a party merely because that party was responsible for the preparation of these terms and conditions or any part of it.

3.     Our Service

We are digital curators who partner with Third-Party Providers to offer a range of self-guided mystery picnics at various locations. As such, We operate as an intermediary between Our Third-Party Providers and You. Our Third-Party Providers may impose additional terms and conditions applicable to your Booking. Your decision to proceed with a Booking constitutes acknowledgement and acceptance of those additional terms as they exist.

The Third-Party Provider will be the supplier of, and liable to you for the respective Experience, or part of the Experience, sourced from that Third-Party Provider according to their terms and conditions and your rights and remedies available at law. Third-Party Providers are responsible for providing Us with all rates, fees, prices, availability, policies, conditions, and other relevant information that is displayed on Our Websites. While we make every effort to work with trusted, reputable Third-Party Providers, we cannot verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions to Our services, website, or other platforms, inaccurate, misleading, or untrue information, or non-delivery of information.

4.     Booking Conditions and Restrictions

4.1 General Conditions

By proceeding to make a Booking with Us, You confirm that You:

a)     have the authority to complete Your Booking, and accept these terms and conditions, on behalf of each member of Your Booking Group;

b)     have advised each member of the Booking Group of any relevant age and health requirements, or other conditions or policies that may affect participation in an Experience;

c)     are not subject to any legal disability;

d)     have provided Us with truthful, accurate and complete information about the members of Your Booking Group;

e)     will update Us of any changes to the information you have provided in Your Booking prior to the Your Experience taking place; and

f)      acknowledge that additional charges may apply for group or customised Bookings.

4.2 Your expected behaviour

Each member of Your Booking Group is expected to behave in a respectful and orderly fashion and not to disrupt the enjoyment of others. We reserve the right to terminate Your Booking immediately if, in the reasonable opinion of Us or any of Our Third-Party Providers, any member of Your Booking Group causes or is likely to cause distress, danger or nuisance to any other person or damage to any property.  In such circumstances:

a)     Your Booking will come to an immediate end and You will not be permitted to continue with the Experience;

b)     You will not be entitled to any compensation or refund in respect of the termination of Your Booking; and

c)     Neither We nor the relevant Third-Party Provider will have any further obligation to You in respect of the termination of Your Booking.

5.     Availability of Experiences

5.1 Standard and premium experiences

Bookings for Our standard and premium Experiences are to be made via Our website (www.riddlemeadventures.com.au).

5.2 Customised experiences

Bookings for customised Experiences can be made via Our website, email or phone. You will be provided with a price for Your proposed Experience upon application. While every effort will be made by Us to satisfy Your special requests, we cannot guarantee that such special requests will be fulfilled. For Riddle Me & Stay packages, all terms and conditions set out by our accommodation partners apply to the accommodation component of your booking.

5.3 Availability subject to change

The Experiences We offer are subject to availability and may be withdrawn or modified by Us without prior notice and in our absolute discretion at any time before the confirmation of Your Booking.

6.     Payment

       6.1 Payment methods

Our Booking prices represent the entire fee You will pay for an Experience.

For Our standard and premium Experiences, payment is to be made at the time of Your Booking. Customised Experiences are secured by paying a 50% deposit at the time of Your Booking and a final balance payment 24 hours prior to the date of Your booked Experience.

We accept payment via Visa or Mastercard.

6.2  Conditions of payment

By paying for Your Booking in the manner stipulated, You agree to provide Us with accurate and complete billing information, including valid credit card information, Your name, address, and telephone number, and to alert Us of any changes in such information.

If Your chosen payment instrument declines or refuses to pay the amount owed for Your booking, or, if We believe Your payment has violated any law or these terms and conditions, You accept that We reserve the right to suspend or terminate Your Booking.

6.3  Confirmation

If We accept Your Booking, We will send You a Booking confirmation receipt by email. Your Booking is only confirmed once You have received Our confirmation receipt.

If You believe that any details on the confirmation receipt You receive from Us are wrong and need to be changed You should advise Us as soon as possible. Any required changes may be subject to Our policy on cancellation and changes as provided for in clause 7 of these terms and conditions.

6.4 Changes to purchase price

While We endeavour to ensure that all details and prices for Experiences displayed on Our website are accurate and up to date, We reserve the right to, in our absolute discretion, vary the purchase price of any Experience prior to issuing a Booking confirmation.

7.     Booking Cancellation and Changes

7.1  Changes or Cancellation by You

If You or any member of Your Booking Group wishes to Change or Cancel Your Booking You must provide Us with written notification of this fact no less than 48 hours before the date of Your booked Experience for our standard mystery picnics. For Riddle Me & Stay, we require a minimum 7 days’ written notification of cancellation.

7.2  Cancellations of Bookings by Us

       We reserve the right to Cancel Your Booking in any circumstance, including:

a)     if required by a Third-Party Provider;

b)     if the minimum number of persons required for the relevant Experience is not reached; or

c)     if the relevant Experience is no longer available due to circumstances beyond Our control.

Should We need to Cancel Your Booking in accordance with this clause 7.2, We will provide You with a full refund of the purchase price.

8.     Liability

8.1 Acceptance of risk

You acknowledge that the nature of Your Experience is adventurous and that participating in the activities and transport required to facilitate such an adventure involves an inherent degree of personal risk. It is Your responsibility to ensure You are aware of and have taken adequate precautions against any health and safety risks that may apply to Your Experience.

8.2 Events outside of Our control

Except as expressly set out in these terms and conditions, We will not be liable to You in compensation or otherwise if Our obligations to You are prevented or hindered by an event outside of Our control. This includes, but is not limited to:

a)     industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war, fire, storm, flood, earthquake, explosion, epidemics or pandemics;

b)     technical failures (such as failures of the internet, public telecommunications network or power failures); or

c)     any act or omission from a Third-Party Provider.

   8.3 Limitation of Liability

Any representation, warranty, condition or undertaking that would be implied in these terms and conditions by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law.

If You are a consumer, nothing in these terms and conditions restricts, limits or modifies Your rights or remedies against Us for failure to comply with a statutory guarantee under the ACL.

To the fullest extent permitted by law, Our liability for a breach of a non-excludable condition or warranty is limited, at Our option, to:

a)     in the case of goods, any one or more of the following:

i.         the replacement of the goods or the supply of equivalent goods;

ii.         the repair of the goods;

iii.         the payment of the cost of replacing the goods or of acquiring equivalent goods;

iv.         the payment of the cost of having the goods repaired;

b)     in the case of services, any one or more of the following:

i.         the supplying of the services again; or

ii.         the payment of the cost of having the services supplied again.

Nothing in these terms and conditions is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the supply of the goods and/or services which cannot be excluded, restricted or modified.

8.4 Indemnity

You agree to be fully responsible for (and fully indemnify Us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by Us and arising out of any breach of the terms and conditions by You or any other liabilities arising out of Your use of Our website and related services.

9. Acknowledgement

You acknowledge that:

a)     prior to entering into these terms and conditions, You have been given a reasonable opportunity to examine and satisfy yourself regarding the services which are the subject of these terms and conditions and that prior to entering into the conditions You have availed Yourself of that opportunity; and

b)     at no time prior to entering into the conditions have You relied on Our skill or judgment and that it would be unreasonable for You to do so.

10. Miscellaneous

These terms and conditions are governed by the laws of Tasmania, and the parties submit to the exclusive jurisdiction of the courts of Tasmania.

An obligation or liability on the part of two or more persons binds them jointly and each of them severally.

If any provision of the terms and conditions is or becomes legally ineffective, under common law or legislation, the ineffective provision may be severed from the terms and conditions which otherwise continues to be valid and operational.

In the event of a dispute arising out of or in connection with the terms and conditions, You agree to attempt to settle the dispute by engaging in good faith with Us in a process of mediation before commencing arbitration or litigation.  To this effect, either party may refer the dispute to The Resolution Institute for mediation in Hobart, Tasmania by a single mediator in accordance with and subject to The Resolution Institute Mediation Rules.

These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes in the way We operate. We will notify users by email of any changes to these terms and conditions or post a notice on Our website.

You may send Us any questions or concerns in relation to these terms and conditions:

a)     by email, at hello@riddlemeadventures.com.au 

b)     by telephone: Naomi – 0400 053 573 or Michael – 0404 050 753